Cancellation Policy

Clients may request cancellation within 48 hours of deposit payment, provided that no work has started and no third-party booking or supplier commitment has been confirmed.

If a project is cancelled after the 48-hour grace period, 15% of the total project fee may be retained from the deposit already paid as a non-refundable booking, planning and team availability fee.

If production work, design work, editing work, pre-production, planning, crew booking, equipment rental, travel arrangement, third-party booking or supplier commitment has already started, additional costs may also be chargeable.

Where possible, clients may request one postponement within 60 days, subject to team and supplier availability.

Postponement is not automatically guaranteed and must be approved by HiHi Media.

Any additional cost caused by postponement, including crew rescheduling, travel, accommodation, equipment rental, venue cost or third-party supplier charges, may be charged to the client.