Photography

Please send us your project brief, preferred date, location, objectives, target audience and required deliverables. We will review the scope, prepare a quotation and confirm the project timeline before work begins.

As a standard guideline, a minimum of 7 working days is required for project planning before the confirmed shoot or production date. The planning period will only begin after the required first payment has been received and all necessary project information, brief, location details, deliverables and client requirements have been provided. For larger projects, campaigns, multi-location shoots or projects involving multiple crew, talents, tenants or third-party bookings, a minimum of 14 working days may be recommended. Projects confirmed with less than 7 working days before the shoot date may be treated as rush projects and may be subject to additional rush fees.

The number of revisions included will be clearly stated in the quotation or project proposal. Additional revisions, changes outside the confirmed scope or new requests after approval may be charged separately.

Delivery timelines depend on the confirmed scope, production requirements, client feedback, revision rounds and third-party arrangements. As a general guideline: edited photos will typically be delivered within 7 working days after the shoot or production date; short-form videos of approximately 1-3 minutes will typically have the first draft submitted within 7 working days; videos of approximately 5-10 minutes may take up to 14 working days, depending on project size, complexity, editing requirements and revision process. Final files will be delivered after the project has been completed, required approvals have been confirmed and all outstanding payments have been settled. The final delivery format, quantity, timeline and included files will be clearly stated in the quotation or project proposal.

Rush projects may be accepted depending on team availability, production requirements and third-party availability. Rush fees may apply when accelerated planning, priority production, urgent editing or faster delivery is required. As a general guideline, rush fees may range from 30% to 100% of the project fee, depending on the urgency and complexity of the project. Same-day delivery, next-day delivery, overnight editing, weekend work or public holiday work may be subject to higher rush fees. The final rush fee will be confirmed in the quotation before work begins.

No. HiHi Media does not provide raw footage, unedited photos, project files or working files as part of the standard service. Only the final edited and approved deliverables stated in the quotation or proposal will be delivered to the client. Editable source files, design working files or special file handover requests are not automatically included and will only be considered if agreed in writing before the project begins.