File Delivery Policy

Delivery timelines depend on the confirmed scope, production requirements, client feedback, revision rounds and third-party arrangements.

As a general guideline, edited photos are usually delivered within 7 working days after the shoot or production date.

Short-form videos of approximately 1-3 minutes usually have the first draft submitted within 7 working days.

Videos of approximately 5-10 minutes may take up to 14 working days or more, depending on project size, complexity, editing requirements and revision process.

Final delivery timeline will be stated in the quotation or proposal.

Final files will only be delivered after the project is completed, required approvals are confirmed and all outstanding payments have been settled.

HiHi Media does not provide raw footage, unedited photos, project files or working files as part of the standard service.

Only the final edited and approved deliverables stated in the quotation or proposal will be delivered to the client.

Editable source files, design working files or special file handover requests are not automatically included and will only be considered if agreed in writing before the project begins.

HiHi Media reserves the right to withhold raw footage, raw files, project files, source files and working files unless a separate written agreement has been made before the project begins.

HiHi Media may store project files for a limited period after final delivery.

Long-term storage is not guaranteed unless agreed in writing.

Clients are responsible for downloading, saving and backing up final files after delivery — the delivery page will show the download expiry date.

If files need to be retrieved after a long period, retrieval may depend on availability and may be subject to additional fees.